General FAQ
I’m not getting any sound. What should I do?
Section titled “I’m not getting any sound. What should I do?”Make sure your device volume is turned up and not muted. If there is still no sound, close Tunable completely and re-open it.
Can I use the tuner and metronome at the same time?
Section titled “Can I use the tuner and metronome at the same time?”Yes. Start the metronome on the Metronome tab, then switch to the Tuner tab. The metronome keeps running in the background while you tune.
Does Tunable work without an internet connection?
Section titled “Does Tunable work without an internet connection?”Yes. Tunable works entirely offline. No internet connection is required to use the tuner, metronome, tone generator, sessions, or any other feature.
How do I restore a purchase after reinstalling?
Section titled “How do I restore a purchase after reinstalling?”Go to Settings > Style and tap any locked icon. On the purchase screen, look for a Restore Purchases option. Tap it to restore any previously purchased content. Make sure you are signed in to the same Apple ID used for the original purchase.
How do I back up my Tunable data?
Section titled “How do I back up my Tunable data?”Recordings, sessions, and settings are stored locally on your device only. Tunable does not upload data to the cloud. To avoid losing data, back up your device regularly.
How to back up your iPhone (Apple Support)
The app keeps crashing. Is there a fix?
Section titled “The app keeps crashing. Is there a fix?”Please contact us and we will work with you directly to resolve it.
How do I contact you?
Section titled “How do I contact you?”Email us at apps@affinityblue.com. We are happy to help.